At Local Heroes we take the security of our products and services very seriously – so the feedback we get from security researchers is appreciated. It helps us safeguard our services and protect our customers and their data.
We operate a policy of responsible disclosure for reporting security vulnerabilities. If you are involved with security research, please find the ins and outs of it here:
If you believe you’ve found a potential vulnerability, please use the responsible disclosure form below and give us as much detail about it as possible.
Please don’t make any information about any vulnerabilities public, or do anything else that might put our customers’ data or our intellectual property at risk. And do not degrade our systems.
We’ll acknowledge your submission and review the reported issue. If you’re right and there is an issue, we’ll give you an estimate for how long it will take to sort out.
We don’t allow any activity that might interfere with customers using our services, or any activity that might result in the modification, deletion or unauthorised disclosure of our intellectual property or personal customer data. With that in mind, these are some of the specific things we don’t allow:
Boring legal stuff:
Local Heroes is the trading name of British Gas Services Limited. Registered in England & Wales (No. 03141243).
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD