Local Heroes Reviews
Here is a range of reviews that our customers leave on sites such as Trustpilot and Google MyBusiness and our own internal feedback forms.
We think our service is great, but it really is the views of the customer that matter.
1,038 reviews
16 Jul 2020
Great service and job fixed quickly and easily.
16 Jul 2020
Super easy to organise, no phoning around to talk to tradespeople who might not want to take on the job. The final price is agreed before starting. Vetted by British Gas means it's less likely to find a rogue trader. Plus the year's guarantee is great peace of mind. Will use again.
15 Jul 2020
My go to for any issues with the house - quick, easy and reliable as well as great value for money.
08 Jul 2020
The electrician was very professional and friendly. He completed the job in under an hour and was very helpful in collecting our old stuff to get it properly recycled. I am also very impressed with the Local Heroes system as it was quick and easy to use!
08 Jul 2020
Excellent service by Gavin, super fast, efficient and thorough in his work. Would not hesitate to use again / recommend
07 Jul 2020
Very competent efficient and friendly engineer. Very happy
03 Jul 2020
Have just used Local Heroes for the first time, felt reassured that the scheme is backed by British Gas rather than taking a chance on a random name found on the internet. A hero was found within minutes and he was in contact very quickly, quote received and accepted shortly afterwards and the job completed in little over 24 hours from submission. Easy to pay online, no cash to handle. Would definitely use this service again.
03 Jul 2020
Had a fuse keep tripping. Sparky immediately got to work to isolate the problem and within an hour had worked out the issue. Would use him again
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28,799 reviews20 Jul 2020
Friendly and efficient, installed the light quickly and didn’t leave until could confirm it worked with the phone
17 Jul 2020
Very polite, very helpful, totally trustworthy... I’m a single lady and felt safe
16 Jul 2020
Very good job. Very friendly. Very helpful explaining everything. Would definitely recommend to my local friends.
15 Jul 2020
Everything! Arrived on schedule, professional work completed. I'm very happy with the service provided
14 Jul 2020
Polite and friendly, professional advice and cleaned up after himself. Les did a fantastic job and is a credit to their company.
14 Jul 2020
Good communication, was professional , polite and explained everything to me before and during the work
11 Jul 2020
Talked through the problems, gave suggestions for future problems, clean and thorough
10 Jul 2020
Ross was very good, turned up on time, sorted my problems quickly. Very happy with everything.
01 Feb 2023
Excellent service - speedy quote and rapid contact with date for fitting the Hive. Lovely tradesman
31 Jan 2023
Quick and local help very friendly and solved the problem quickly
31 Jan 2023
Local hero sourced me a gas engineer - JCP gas Ltd, he did a great job and quickly too.
31 Jan 2023
They were just perfect for us, as seniors and not fully trusting workmen these days we are delighted with their work.
31 Jan 2023
Excellent work done. Excellent plumber who was very nice and helpful. Would recommend to anyone.
31 Jan 2023
Excellent service job well done on time and very price friendly
31 Jan 2023
Quick response form it and qualified engineer Honest reply and suggestions
31 Jan 2023
Found it very easy to navigate and was kept informed every step of the way. Quick service and would recommend to anyone