<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MH5676" height="0" width="0" style="display:none;visibility:hidden"></iframe>Local Heroes Reviews | Read what our customers say | Local Heroes

Local Heroes Reviews

Here is a range of reviews that our customers leave on sites such as Trustpilot and Google MyBusiness and our own internal feedback forms.

We think our service is great, but it really is the views of the customer that matter.

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4.7Local Heroes full starLocal Heroes full starLocal Heroes full starLocal Heroes full starLocal Heroes half star1,038 reviews
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21 Jul 2020

getting older now can not do the jobs myself. My daughter recommended Local Heroes she was correct what a trusted and reliable service can not fault it.

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16 Jul 2020

Super easy to organise, no phoning around to talk to tradespeople who might not want to take on the job. The final price is agreed before starting. Vetted by British Gas means it's less likely to find a rogue trader. Plus the year's guarantee is great peace of mind. Will use again.

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16 Jul 2020

Great service and job fixed quickly and easily.

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15 Jul 2020

My go to for any issues with the house - quick, easy and reliable as well as great value for money.

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08 Jul 2020

Excellent service by Gavin, super fast, efficient and thorough in his work. Would not hesitate to use again / recommend

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08 Jul 2020

The electrician was very professional and friendly. He completed the job in under an hour and was very helpful in collecting our old stuff to get it properly recycled. I am also very impressed with the Local Heroes system as it was quick and easy to use!

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07 Jul 2020

Very competent efficient and friendly engineer. Very happy

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03 Jul 2020

Have just used Local Heroes for the first time, felt reassured that the scheme is backed by British Gas rather than taking a chance on a random name found on the internet. A hero was found within minutes and he was in contact very quickly, quote received and accepted shortly afterwards and the job completed in little over 24 hours from submission. Easy to pay online, no cash to handle. Would definitely use this service again.

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4.8Local Heroes full starLocal Heroes full starLocal Heroes full starLocal Heroes full starLocal Heroes half star28,799 reviews
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20 Jul 2020

Friendly and efficient, installed the light quickly and didn’t leave until could confirm it worked with the phone

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17 Jul 2020

Very polite, very helpful, totally trustworthy... I’m a single lady and felt safe

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16 Jul 2020

Sajeel from SM Gas & Plumbing was fantastic and friendly, he was prompt, efficient and communicated very well. Would gladly use him again.

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16 Jul 2020

Very good job. Very friendly. Very helpful explaining everything. Would definitely recommend to my local friends.

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14 Jul 2020

professional, good communication, discussed the job with me before hand and during Paul's work was excellent and i would recommend him to anybody

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14 Jul 2020

Did work efficiently, Left job tidy, was polite and answered all questions. Also kept within Covid guidelines .

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11 Jul 2020

Talked through the problems, gave suggestions for future problems, clean and thorough

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10 Jul 2020

price beat other random local searches, work was very professional and courteous

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TrustScore: 4.7 out of 5 | 16556 reviews
Trustpilot 5 star
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26 Oct 2021

Great customer service and communication. Resolved the issue promptly, explaining the process and providing helpful information throughout, very helpful. I would highly recommend.

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26 Oct 2021

Good job, very polite and told us exactly what needed to be done. Next day came back early to finish the job.

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26 Oct 2021

Highly recommend. Mohammed was very professional. He arrived when he said he would and fixed our bolier issue promptly. He even offered advice prior to visiting to try and resolve the issue, to avoid any unnecessary cost.

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26 Oct 2021

The engineer quickly diagnosed the problem with my boiler and offered a pragmatic assessment as to repair steps. He demonstrated his professionalism and subject knowledge.

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26 Oct 2021

Very efficient service. quick. And effective. Would recommend using this service if you’re in urgent need of repairs.

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26 Oct 2021

Great service from Andre. He's prompt, polite and professional and kept me fully informed. So good to have a pleasant experience from a plumber. I would definitely recommend him.

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26 Oct 2021

Jag arrived on time and carried out the work required, which was a bigger job than initially thought. We were very happy with his work and he resolved the problem for us.

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26 Oct 2021

The local hero was very professional,, explained each step he took to find the fault with the boiler, and fixed it. Very courteous and friendly