Local Heroes boiler installs - How it works

Local Heroes boiler installation is different from our standard journey. Below is a video which explains the process, we also have one for when you want to bring your own customer to Local Heroes for a boiler install.

After the videos read  The five things you need to know and  The full Local Heroes Boiler installation process.

The five things you need to know:

1. You’ve got to do a survey

You’ll need to do a survey physically or remotely (video/photos) and create your quote in Toolbox.

We know a good survey means you can provide a good price, as well as ensuring the install goes smoothly.

2. We don’t take commission on these jobs

You’re free to quote your required labour for these jobs, but unlike standard Local Heroes jobs we won’t take any commission.

3. We provide the parts, just tell us what you need and your labour costs

When you create a quote in Toolbox you’ll be able to add in your labour, the parts and sundries you’ll provide, and the parts Local Heroes will provide. For Local Heroes Boiler Install jobs we’ll provide the 5 major parts you’ll need. These are the Boiler, Flue, Filter, Chemicals and Thermostat.

If you have any problems contact us boilerinstalls@localheroes.com

4. Treat the customer as one of your own

We recommend you call the customer promptly when you’ve accepted the job and have agreed the date and time of the survey with the customer. You’ll get the best response if you call them within an hour of getting the job.

Conduct the survey at the agreed time even if you don’t manage to make contact with the customer beforehand.

5. We’ll register the boiler warranty

When you complete the job you’ll need to provide the serial number for the boiler to us. We’ll register the boiler, so you will not be able to claim any additional rebates or incentives from the manufacturers.

Don’t forget we’re on hand to support you and the customer throughout the process, just email the Local Heroes team at boilerinstalls@localheroes.com.

The full Local Heroes boiler installation process

The process we follow is pretty straight forward, but it’s worth having a quick read to remind yourself before your next job.

You can always refer back to this page if you’re not sure what happens next.

The survey

1. Survey dates

You’ll receive leads with potential dates for you to conduct a survey.

2. Contact the customer

Once you accept the job you’ll have the customer’s details, contact them to agree the survey.

3. Survey

Conduct the survey either physically or remotely (video/photos) at the time agreed, even if you don’t manage to speak to the customer beforehand.

The Quote

1. Parts & labour

Create a quote in Toolbox and add in your labour, the parts and sundries you’ll provide, and the parts Local Heroes will provide.

For Local Heroes Boiler Install jobs we’ll provide the 5 major parts you’ll need:

1. Boiler
2. Flue
3. Filter
4. Chemicals
5. Thermostat

It’s important you make sure your quote includes everything you need. If a customer has accepted the job with finance, you won’t be able to re-quote the work without asking the customer to refinance

If you have any problems contact boilerinstalls@localheroes.com

2. Approval & Deposit

Once the customer approves the job we’ll take a deposit for the install.

Parts and materials

1. Email parts confirmation

We’ll send you the code you need to collect the parts from your nearest collection point

2. Quick check on the day

We’ll call you before 9am to check you’ve got the parts and are attending the install

The install

1. Fit the boiler and commission it

Follow the manufacturer’s process for fitting the boiler.

2. Sign the manual

Fill in the manual, sign it and leave it with the customer. Taking a photo of the boiler data badge and a note of the serial number.

3. Tell them how to use it

Explain how to use the boiler and the thermostat and leave the instructions with customer.

4. Contact details

Give the customer your details in case they have a question

After the install

1. Customer payment

Once you’ve completed the job, mark the job as complete in Toolbox and we’ll request payment for the install.

2. Warranty

You’ll need to provide the serial number for the boiler to us and we’ll register the boiler for the correct length of warranty. You can send the boiler serial number to boilerinstallers@localheroes.com You will not be able to claim any additional rebates or incentives from the manufacturers.

3. Manage your jobs

Toolbox will show you when a payment has been made, you can also check on jobs that are in progress or have been completed.

4. Get paid

Within 6 - 13 days of the customer payment you’ll get paid.