<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MH5676" height="0" width="0" style="display:none;visibility:hidden"></iframe>Frequently Asked Questions for Local Heroes Boilers | Local Heroes
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Boilers FAQ

Find the answers to our most frequently asked questions about new boilers with installations.

How much does a new boiler installation cost from Local Heroes?

Currently, Local Heroes can offer a new boiler installation from £999. To get a quote, book a free survey.

Are Local Heroes installers Gas Registered?

Yes, all our Boiler Engineers are Gas Registered.

What happens during my boiler survey?

During your boiler survey, the Hero will assess what’s required to complete the installation, how long it’s going to take, as well as what’s the most suitable appliance and all parts that are required. After that, you will be provided with the quote. We estimate the survey will take up to an hour.

What are the different types of boilers that LH offer?

Local Heroes offer conventional, combi and system boilers.

How long does it take to fit a boiler?

It depends on what work you’re having completed. If it’s a relatively straight forward installation (for example, a combi for combi swap) this normally takes up to one day. Having your system converted or having additional pipework and/or radiators fitted will increase the installation time. This will be explained to you during your survey.

How do I prepare for the installation?

Before the day of the installation, please ensure that the engineer has access to all the rooms that have radiators and, where applicable, the hot water cylinder area. The area around the boiler should be completely clear and ready for work to commence.

The engineer will require a clear route to all the radiators and may need access to the loft space as well. When installing a new boiler, some systems are required to be completely drained of all water - the engineer will need to access the radiators and, where applicable, the hot water cylinder to do this.

Do I need to do anything on the day of installation?

The engineer might be required to turn off the water to the property during installation. If they are required to do this, then during this period there may be no water available from your taps and/or toilet. Ask your engineer before work commences to allow you to fill some bottles of water.

While the engineer is completing the installation, they may need access to hidden pipework or electrics. This may mean removing boxing or lifting floor boards. This comes with its own risks and, although the engineer will work as safely as possible, please be aware that there may be hazards created during the installation process.

Replacing your boiler can be a messy task. If you are concerned that there is something in particular that may need moving to a safe place, ensure this is done before the installation date. Feel free to lay dust sheets to protect your floor, if it’s wet outside on the day, the engineer will be in and out to their van and sometimes this can create dirty footprints inside.

Try and keep any pets out of the way while your engineer is completing the installation. This is for the benefit of everyone and it’s important to keep them safe while the installation is taking place.

Is the installation guaranteed?

Yes, we offer a 12-month guarantee backed by British Gas on all our boiler installations when you pay using our online Local Heroes platform.

Who should I contact if I have any problems?

We're here to help - just contact us.

What happens with my old boiler?

In most cases, your old boiler will be removed from the site by your engineer and taken to a recycling centre. Please feel free to say to your engineer if you prefer to keep the old boiler.

Should I replace or fix my boiler?

This is really a case by case basis. Things that affect this decision are the age of your boiler, the make and model of the appliance, what kind of condition the boiler is in, personal preference and usage or suitability. For more information, book your free survey.

How often should I service my boiler?

It’s recommended that your boiler should be serviced annually. Although this is down to manufacturer’s instructions.