Announcing Keycierge

Posted on 6/4/2019

Today Local Heroes is proud to announce our latest service offering – Keycierge, providing trustworthy, secure access to your home when you aren’t available.

Sorry we missed you

Having to wait at home, potentially even miss work, for a service or a delivery to your home is rarely appreciated, by anyone.

What can be even more frustrating is to miss your delivery or service such as a plumber or electrician which, according to the Office of National Statistics, has happened to over 60% of customers.

And even though e-commerce is growing fast, accounting for almost £600 billion in sales in 2017, online delivery is still not convenient for many people - one in 20 online orders results in a missed delivery.

“Virtually all our services are carried out in customers’ homes, so this is a problem we know well. It can be inconvenient for the customer to be there to let a tradesperson in or sign for a delivery, especially as that is often all they have to do”

Mat Moakes, Head of Local Heroes and Keycierge

Not being able to be at home during weekday working hours and facing more expensive, or simply unavailable services on the weekend, online shopping for products and services is still something not everyone can take full advantage of.

Keycierge addresses this problem by allowing home services and deliveries to be completed safely and successfully without anyone needing to be home.

Keycierge, trusted and secure access

A member of the Keycierge team will collect your key from you whenever you are home or available, or, if you have a smart lock, generate a unique access code. You can then simply go about your day.

Keycierge then assumes the responsibility for granting access to your home for services such as plumbing or meter reading, as well as for home deliveries.

Keycierge will notify you when your door is opened and closed, leaving you with the peace of mind that your service has been carried out, or your package has been delivered, successfully and securely.

“Virtually all the services performed by our Local Heroes are carried out in customers’ homes, so this is a problem we know well. It can be inconvenient for the customer to be there to let the tradesperson in, especially as that is often all they have to do and we know this problem applies to plenty of online deliveries and services as well”, says Mat Moakes, Head of Local Heroes.

“We started Local Heroes to make customers’ lives easier, Keycierge continues that mission. Now customers can rest easy knowing they don’t have to miss work to take advantage of cheaper service rates during most tradespeople's regular working hours.”

“Keycierge continues our mission to make customers' lives easier. Now all our customers can take advantage of cheaper service rates during most tradespeople's regular working hours.”

Mat Moakes, Head of Local Heroes and Keycierge

Keycierge is currently conducting trials and will be rolling out the service full time soon, to receive further updates or become a trial customer, sign up here.