Local Heroes Update - Book a Specific Hero
Local Heroes has always been about making connections; we help customers find trusted, local tradespeople, tradespeople customers can always have confidence in that we have verified, are insured, qualified and well-reviewed.
It’s because of this commitment that in the few short years since we launched we’ve connected over 150,000 customers and tradespeople. Our relentless focus on the customer has been well received and we’ve received great feedback for our efforts, including:
- Almost 11,000 reviews on Trustpilot, with 92% being four stars or above including over 9,000 five star reviews
- Over 27,000 reviews on our internal reviews system with a Net Promoter Score (NPS)
- Over 1,000 reviews on Google MyBusiness with a rating of 4.8/5
You can read more about our reviews here.
Needless to say we’re very proud of the work we’ve done and the reception we’ve received.
A focus on the customer
The core technology of our platform allows a customer to create a job which is sent out to all available Local Heroes tradespeople in their area. This is customer-focused technology. We make no excuses for our focus on the customer; removing the stress of finding a reliable tradesperson has always been our overarching goal and we’re confident our service provides trust and reassurance.
“We’re always making improvements to our platform and our service but this is one our most fundamental and we’re incredibly excited to see a long awaited change come to life.”Camilla Benitz, head of Local Heroes
However, we want to further grow our offering to provide a similarly great service to the tradespeople on our platform - the Local Heroes.
Book a Specific Hero (BASH)
The way tradespeople use the Local Heroes platform varies greatly depending on which services they offer, where their business is or how many people work in their businesses. A sole trader might just use Local Heroes to supplement their diary, while a nationwide business can use Local Heroes as a reliable source of work.
Growing your business with Local Heroes
We want to ensure any business of any size can use our platform to grow their business. To do this, we have expanded our platform to allow customers to book tradespeople directly.
Our original service will continue as before, but we will now allow for much greater contact between customer and tradesperson, whether that’s rebooking a previous tradesperson who provided great service, or a tradesperson wanting to offer 12 month, British Gas-backed guarantees to their existing customers.
“As a digital-first technology company we've always prided ourselves on our in-house design and development capability,” says Rob Anderson, head of engineering at Local Heroes. “I've been blown away by our team and the way in which they have worked together to deliver this amazing solution, all working during lockdown.
“Our new offering expands our technology massively and provides tradespeople on our platform with great new tools to maximise their business's potential”Rob Anderson, head of engineering
“Our algorithms for finding available tradespeople in a local area are best in class, and our new offering expands our technology massively and provides tradespeople on our platform with great new tools to maximise their business's potential”.
Raising your profile
While the majority of the changes to our platform are the nuts and bolts of the technology, we have also radically redesigned each company’s profile page on our platform, allowing each business to showcase their team, their reviews and their history.
Camilla Benitz, head of Local Heroes, says the change marks a new phase for Local Heroes.
“We have always wanted to provide not just a place for customers to get the help they need, but also a tool for the hardworking tradespeople in the UK to grow their businesses.
“We’re always making improvements to our platform and our service but this is one our most fundamental and we’re incredibly excited to see a long awaited change come to life.”
If you're a tradesperson and would like to join Local Heroes, you can always Become a Local Hero.