5 Questions to ask before hiring a boiler engineer

When it comes to installing a new boiler, you want someone local, affordable and professional. Yet, illegal fitters carry out around 1.1 million gas jobs every year¹. To help you find a qualified and trusted gas engineer in your area, we’ve put together five important questions to ask before you hire a tradesperson.

1. Are they on the Gas Safe Register?

   This is the most important thing to look out for. If they’re not on the Gas Safe Register, they’re not qualified to do the work. To find out, simply ask the engineer for their 7-digit licence number on their ID card. Then call the Gas Safe Register on 0800 408 5500 or use their handy online tool.

2. Are they qualified for your job?

   Even if the engineer is Gas Safe Registered, they may not be qualified to do a specific job. On the back of their ID card, you’ll see a list of jobs they’re qualified for – for example gas boiler, cooker, water heater and more.

3. Can someone recommend them?

   To find a good local gas engineer, you can ask friends and family in your area for recommendations. But remember that you can’t go on reputation alone. When you get in touch with a recommended engineer, ask them for their Gas Safe Register licence number and the list of jobs they’re qualified for.

4. Are they on reliable directories?

   If you can’t get a recommendation from your friends and family, you can use an online directory. But make sure these are reliable – most illegal gas fitters advertise their services here and in local papers. Yellow Pages and Thompson Local check for registration and TrustMark is a Government-endorsed scheme for all trades in and around the home.

5. Do they ask for cash up front?

   Rogue traders normally charge more for the work they’ve quoted and demand payment – in cash – up front. They may also use complex technical terms to confuse you. Illegal fitters often use the Gas Safe logo on their website and business card to promote their services. This does not mean they are in fact registered. The only way to make sure they’re Gas Safe Registered, is to ask for their ID card.